Frequently Asked Questions

Are Grizzly Adam products high quality?
Yes, Grizzly Adam is committed to delivering the highest quality products. We go the extra mile to source original and genuine raw materials and extracts. All our products are made in the UK and adhere to Good Manufacturing Practice (GMP) standards, ensuring that every product is manufactured and controlled to the highest standards of quality and safety. You can trust that Grizzly Adam products are both safe and reliable, consistently meeting industry standards and label claims.

Are your products cruelty-free?
Absolutely! We only test our products on the team at Grizzly Adam and never on animals. We are 100% cruelty-free because we love animals (especially grizzly bears!).

Can I see customer reviews?
Of course! We have customer reviews available on all of our product pages, and you can visit our dedicated reviews page to see what others think. If you’re new here, why not join us on Facebook to get a better feel for our brand?

Do you offer discounts?
Yes! When you sign up for our newsletter, you’ll receive 20% OFF your first order. The discount code will be sent directly to your email. Plus, newsletter subscribers get access to exclusive discounts and promotions, which we also share on our Facebook page.

We regularly offer site-wide promotions, such as 15% off when you spend over £70. Please note that only one coupon code can be used per order. Misuse of coupons may result in cancellation and refund of the order.

How much is Postage and Packing?
We offer FREE UK and Ireland delivery on all orders over £40. Our other shipping options are:

UK Express Delivery (2 business days): £8.99
UK Standard Delivery (3-7 business days): £3.99 for orders under £40
Domestic Delivery Charge (5-30 days): £1.99 (for certain products shipped from overseas warehouses)
EU / Europe Delivery Charge – (Approx 5 to 10 working days) £9.99 for all orders
International Delivery (5-10 working days): £19.99 for Europe, New Zealand, the US, India, Japan, Singapore, Canada, and Australia
FREE International Delivery (5-10 working days): Free shipping to the same international locations when you spend £100 or more

If you live outside these regions, please contact us for a shipping quote. We do not ship to BFPO addresses at this time.

What is the delivery time once I’ve submitted my order?

Standard and Free Shipping: Orders typically take 5 to 10 business days to arrive from the day of ordering. Please note that we generally require 2-3 business days for processing before dispatch, though orders may occasionally arrive sooner.
Express Shipping: For faster delivery, you can select express shipping at checkout if it’s available. This option provides a much quicker service, similar to what you’d expect from Amazon.

I can’t find the product I want. What should I do?
You can search for products by typing the name or description in the search bar at the top right of any page. You can also search by product code if you know it, or browse through our categories for easy navigation. If you’re still having trouble, call our Customer Service team at 01512003351, use our Live Chat, and we’ll be happy to help.

How can I check the status of my order or update my account details?
You can track your order anytime by visiting our Track My Order page. Alternatively, contact our Customer Services Department at 01512003351 or use our Live Chat, and a team member will provide you with the latest updates on your order.

Who can I contact if I’m having trouble logging in or have a general query?
If you’re experiencing issues with our website or have any questions about our products, call our Customer Service team on 01512003351, contact us via Live Chat, or email us at nigel@project1-mke5mv4jgx.live-website.com. We’re here to help!

What should I do if I receive incorrect items or my order is damaged?
In the rare event that you receive the wrong products or your order arrives damaged, simply contact our Customer Services Department at 01512003351 or use our Live Chat, and we’ll ensure the correct items are sent to you without delay.

Can I return products for a refund or exchange?
Yes! We offer a 30-Day Money Back Guarantee. If you’re not completely satisfied with your purchase, contact our Customer Services team at 01512003351 or via Live Chat, and we’ll arrange a refund or exchange. No quibbles, just great service.

Do you offer bulk purchasing options or wholesale accounts?
Yes, we offer wholesale and bulk purchasing for businesses. If you’re interested, please contact us at 01512003351 or use our Live Chat for more details on pricing and availability.

How can I stay updated on new products and promotions?
Join our newsletter for exclusive discounts, special offers, and updates on new products. You can also follow us on social media to stay connected with the latest news and deals.

For information on how Grizzly Adam uses your personal details please refer to our Privacy Statement.