Frequently Asked Questions

Are Grizzly Adam products high quality?

If you are looking for quality assurance on the products you buy then look no further than Grizzly Adam. We are truly dedicated to providing the highest quality products and literally go to the extra mile to source original and genuine raw materials and extracts, which are made from raw material to finished product in the UK to Good Manufacturing Practice (GMP) standards.

GMP offers complete quality assurance; it is a set of strict pharmaceutical regulations, codes, and guidelines that ensure that products are constantly manufactured and controlled to a high standard which is suitable for use. GMP is highly regarded as it verifies manufacturing excellence and demonstrates a manufacturer’s ability to produce products that meet both the industry’s high standards of quality and safety as well as label claims, for consistently reliable clinical outcomes.

No matter which country the raw materials are sourced from, Grizzly Adam’ GMP approved products are manufactured with strict compliance to the GMP pharmaceutical guidelines in the UK.

Are your products cruelty free?

Yes, Our products are only tested on the guys in our company, and no other animals. Grizzly Adam is 100% cruelty-free and we do not test our products on animals. We love all animals (especially grizzly bears).

Can I Get a Discount?

Simple answer YES, You can get 20% OFF your first order by simply signing up to our newsletter at the bottom of this page. A discount code will be emailed to you in your welcome email.

Newsletter subscribers get exclusive discounts emailed to them a few times a month which we also share on our Facebook page

We also offer various discounts on site such as spend over £70 and get 15% off etc. We from time to time change these offers and only 1 coupon code at a time may be used. Any customer abusing coupon codes or excessively trying to stack coupon codes will have their order refunded and cancelled.

How much Postage and Packing do you charge?

Right now were offering FREE Delivery in the UK to all orders over £20

• UK Express Delivery (1-2 days): £6.99

 UK Standard Delivery (Approx. 2-5 working days): FREE for all online orders over £20 delivered to a UK address.

• Domestic Delivery Charge (5-30 days): £1.99 (sometimes this delivery option appears on certain products when we are shipping the item from our overseas warehouse and takes a little longer than normal).

• International Delivery (Approx 5 to 10 working days): We can now ship orders internationally the New Zealand, United States (US), India, Japan, Singapore, Canada and Australia for £9.95

• International FREE Delivery (Approx 5 to 10 working days): We can now ship orders internationally the New Zealand, United States (US), India, Japan, Singapore, Canada and Australia for FREE when you spend £75+

 

If you live in a country not mentioned above, please contact us first for a quote and we will do our best to get you a good shipping rate.

UPDATE 27/07/17 – European shipping rates

We are offering FREE Delivery in the following European countries for all orders over £30

France, Germany, Italy, Spain, Belgium, Bulgaria, Croatia, Czech republic, Denmark, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Romania, Slovakia, Slovenia and Sweden.

European Standard shipping 5-10 days and under £30 spend is charged at £9.95

European Express shipping 3-5 days is charged at £17.95

 

What is the delivery time once I have submitted my order?

With our ‘Same Day Dispatch Guarantee’ (excluding weekends and public bank holidays in the UK) all orders placed before 1.00pm will be dispatched on the day of receipt. Orders placed after 1.00pm are guaranteed to be sent on the next working day. For our express delivery service orders must be placed before 1.00pm Monday to Friday to arrive the next working day. For our standard delivery service we advise approximately 2-3 working days for delivery.

Where do I go if I can’t find the product I want to order?

There are two facilities available to you to search for the products you are looking for. By either typing the product name or description in the ‘Product Search” facility at the top right of any web page, or if you know the product code for the product you are looking for, you can enter the product code into the search bar. You can also shop by category for easy navigation.

If you cannot find the product you are looking for, please do not hesitate to call our Customer Services on 08445898614  where one of our staff will be happy to help.

How can I view the status of my order or change my account details?

At Grizzly Adam we can track the progress of all orders being delivered to a UK address. Please call our Customer Services Department on 08445898614 to speak to a member of our team who will be happy to provide you with live details of your order.

Who do I need to contact if I’m having trouble logging in or have a general query?

If you have any queries regarding our website or our products please do not hesitate to call our Customer Service Department on 08445898614  or contact us via email support@grizzlyadam.co.uk

Who do I contact if I receive the incorrect items or my products have been damaged in the post?

In the unlikely event that your order arrives damaged or you have received the incorrect products, simply call our Customer Services Department on 08445898614  who will be happy to ensure that you are re-sent the correct products without delay.

Can I return my products for a refund or exchange?

At Grizzly Adam we offer a ‘No Quibble’ Refund or Exchange Promise which is a 30 Day Money Back Guarantee! We are so confident that you will love our products that if for any reason you are not completely satisfied with your purchase, we will give you your money back with our 30 day no quibble promise. Please contact our Customer Services Department on 08445898614  for further assistance.

For information on how Grizzly Adam uses your personal details please refer to our Privacy Statement.