100% Satisfaction Guarantee

At Grizzly Adam, we stand behind the quality of every product we make. That’s why we offer a 100% Satisfaction Guarantee.

If you’re not completely happy with your purchase, simply return the unused portion along with your proof of purchase, and we’ll issue a full refund—no questions asked.

Please read the full terms below for more information.

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Money-Back Guarantee Terms

• Valid for purchases made within Europe only.

• Claims must be made within 30 days of the original purchase date.

• Proof of purchase or order reference number is required.

• Refund applies to the product price only. Shipping and return costs are not covered.

• Maximum refund will not exceed the recommended retail price at the time of purchase.

• Please fill in the form below to request a return or refund and we will get back to you within 24 hours.

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Clothes (including Jackets and Coats) Return Policy

• You can return items within 28 days of receiving your order.

• You must tell us within 14 days if you want to return an item, and then you have another 14 days to send it back.

• Items must be unused, unworn, and in their original packaging.

• We cannot accept returns that show signs of wear or damage.

• We provide a free return postage label for exchanges only.

• If you want a refund, return postage is not covered by us, and the cost must be paid by the buyer.

Shoe Return Policy

We accept returns on shoes within 28 days of delivery.

• You have 14 days to notify us of your intent to return, and an additional 14 days to send the item back.

• Shoes must be unused and in their original packaging.

• Returns showing signs of wear or damage will not be accepted.

Please ensure all return criteria are met to qualify for a full refund or exchange.

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